Exclusive HVAC, Water Heater and Commercial Training at our Canadian Innovation Learning Center.

Train with the product experts at Rheem in person or online. Our product training events range from an overview of our product features, functions, and benefits to a deep dive into all the the technical details required to effectively troubleshoot and service Rheem products and systems.

  • – Gain expert knowledge and learn insider tricks and tips.
  • – ILC classes can include hands on learning experience.
  • – Open opportunity to ask questions and have discussions with the instructor.
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Course Descriptions & Overview

Endeavor Update

An introduction to the Rheem® Endeavor™ residential heating and cooling solutions 2023. Designed for experienced technicians and installers.

Training will cover changes and new features, 17 amended updates, product tiering, features and benefits, general matchups, apps and control boards of the Endeavor Line, the RA16AZ air conditioner and RP15AZ & RP16AZ heat pumps.

CRTGH / -3 Gas Tankless Water Heater

Technical training including installation, operation, service & trouble shooting. During this technical training session, technicians will receive information to build knowledge of key features, the model line-up and the difference and similarities of the new CRTGH / -3 from the previous model, -2.

RD17 Side Discharge Technical Training

This session will provide an equipment overview and include outdoor components, applications, installation, start-up, commissioning, operations & troubleshooting.

Remember if joining a virtual session from a smart phone or IPAD to download the GOTO app from your app store prior to the session date.

IBC HPX Heat Pump Overview

This session provides an overview of the HPX series high efficiency air to water monobloc heat pump. Topics covered include specifications, clearances, and components.

Remember if joining a virtual session from a smart phone or IPAD to download the GOTO app from your app store prior to the session date.

Endeavor Furnaces, 2 Part Technical Training

Part 1 Installation Technical Training

Part 1. This technical training session will cover our Endeavor Furnace Solutions. Part 1 will cover furnace installation. During Part 1 learn how to install a furnace from our Endeavor line up. Topics will include venting, wiring/electrical, gas connection, ducting and more.

Part 2 Commissioning and Servicing

Part 2. This technical training session will cover our Endeavor Furnace Solutions. Part 2 topics include setting gas pressures, verifying air flow and temp rise, confirming proper combustion and condensate drainage. Servicing includes all the above plus electrical troubleshooting using app and Econet, combustion issues, static pressure problems and common mistakes. Plus, commissioning, servicing & board component, and replacement.

Note: Please be aware attendees are welcome to sign up for either or both parts of this 2-part training session.

Friedrich Breeze Heat Pump Technical Training

In this session topics include product overview, lineup, installation, service, and maintenance. Remember if joining a virtual session from a smart phone or IPAD to download the GOTO app from your app store prior to the session date.

IBC EBX Boiler Overview

This session provides an overview of the EBX series high efficiency modulating electric boiler. This series provides a sustainable heating solution for a primary and secondary heat source for space heating needs up to 41 MBH. Topics covered include specifications, clearances, and components.

Remember if joining a virtual session from a smart phone or IPAD to download the GOTO app from your app store prior to the session date.

Maximus & Maximus Builder Model Water Heater Technical Training

This technical training session will focus on installation, set up, operation, service & trouble shooting and includes product features and advantages.

Remember if joining a virtual session from a smart phone or IPAD to download the GOTO app from your app store prior to the session date.

IKONIC Condensing Tankless Gas Water Heater

This course will cover technical training on the IKONIC Condensing Tankless Gas Water Heater including installation, operation, service, maintenance & trouble shooting.

Session highlights include error code handling, Hot-start programming™ for back-to-back usage, and cross over valve use for non-dedicated return line. Other key agenda items include fuel conversion, venting options, installation of multiple units, condensate neutralizer and flow rates diagnostics.

ProTerra Hybrid Electric Water Heater

ProTerra Hybrid Electric Water Heater technical training includes Installation, operation, service & trouble shooting. Session highlights include product design, a thorough; how it works, normal operation, and model differentiation. Also covered is operation and troubleshooting of model safety features along with warranty and warranty-related products.

Refrigerant Changes Information Session

This session will share current information that you should know about the expected 2025 HVAC refrigerant change. Topics will include, what are A2L refrigerants, A2Ls and HVAC, and myths vs facts. Stay tuned for our next refrigerant change session release which will cover equipment changes associated to R-454B.

Remember if joining a virtual session from a smart phone or IPAD to download the GOTO app from your app store prior to the session date.

Contractor App Information Session

In this session topics will cover contractor app to commission, troubleshoot and service equipment.

Remember if joining a virtual session from a smart phone or IPAD to download the GOTO app from your app store prior to the session date.

EcoNet Smart Thermostat Technical Training

This session will cover the features, benefits, diagnostic functions, programing, compatibility, and set-up including Wi-Fi set up of our EcoNet Smart Thermostat.

Remember if joining a virtual session from a smart phone or IPAD to download the GOTO app from your app store prior to the session date.

Meet The Training Team